How a Boksburg Law Firm Cut IT Spend 40% and Achieved 99.99% Uptime
Managed IT · Cybersecurity & Compliance · Concise365
The Challenge
The firm’s previous IT supplier was unresponsive — slow to resolve issues and difficult to even reach. Frustrated with the lack of support, staff had resorted to buying and fixing their own printers and computers just to keep the office running, with no coordinated IT strategy behind any of it.
The Solution
Concise Technologies conducted a full audit of the firm’s IT spend and infrastructure. We partnered with a printing company to replace their unreliable owned equipment with rented printers that actually worked, and renegotiated better rates on their internet service. Concise365 was implemented to bring the firm’s systems up to compliance and security standards appropriate for legal work. All migrations and setups were carried out over a single weekend, so the firm experienced zero downtime during the transition.
The Results
- 40%+ reduction in monthly IT spend, realised from the very first month
- 99.99% uptime across all systems and devices, driven by proactive monitoring rather than reactive fixes
- Fast, responsive support replacing the unreliable communication of their previous supplier
- Zero downtime during migration — the entire transition was completed over a single weekend
Services Featured in This Case Study
